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Midland Power Inc. offers a 15-day refund / return on products from the original date of purchase.
All items considered for exchange must be returned in "as new" unopened condition, fully functioning, free of visible marks, scratches or defects, complete with all accessories and packaging materials.
The 15 day time window begins on the date of delivery (when you receive your item) Requests for a return/refund must be received & documented by the Midland Power part store with-in this 15 day period.
All products must be returned in original condition including the original packaging and must be accompanied with a printed copy of the www.midlandpoart.com e-mail receipt. Returned orders with missing items will not be processed by Midland Power Inc., and will be returned to you in accordance with Midland's Shipping Policy.
When returning item(s), please indicate on the back of the www.midland parts.com e-mail receipt, or in an attached letter, the reasons for the return and your name and phone number.
Midland Power Inc. will not refund any return shipping charges unless we made an error in order processing or in the case of a defective product. Midland Power inc. is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or courier. All refunds will be credited to the Visa or MasterCard credit card used in the original purchase. We will make every effort to process your refund quickly however; some refunds may take as long as 3-4 weeks to process. You will be notified of your refund by e-mail.
Your shipment will be checked upon receipt. Any shortage of merchandise or damage to product will be reported to you within 15 days.
Shipping, duty, brokerage and insurance charges are non-refundable.
For online exchanges, the 45 day time window begins on the date of delivery (when you receive your item).
All On-line returns/refunds under the "Midland Power's Return/ Refund Policy" are subject to inspection and exchange approval by the Midland Power's Manager for Customer Service or their delegate.
Midland Power Inc. reserves the right to modify the terms and conditions of our return/refund policy from time to time without notice.